FAQ

Unfortunately, I am no longer able to take corset commissions (or sewing commissions of any kind). I have developed cervical spondylosis and cervical subluxation as a result of a car accident I was in several years ago. The arthritis and misalignment of my vertebrae pinches the nerves in my hands, wrists and arms, causing me to lose a lot of dexterity and strength. As well, I am only able to sew for very short periods of time before it becomes painful. It takes so long to complete projects, that it's simply not viable to take on sewing orders anymore.

I have also developed lateral epicondylitis (tennis elbow) as a secondary result of the spondylosis and subluxation. This, too, is quite painful and affects my speed, efficiency and overall ability to work with my hands and arms.

Below you'll find our basic wholesale policies. Please contact us if you have additional questions.

ORDERING:

Payment Methods

• We accept Credit Cards through Shopify Payments and PayPal. All orders must be paid in full before work begins. No payment plans will be accepted. 

• We do not accept consignment orders.

• Basic wholesale pricing is 50% off of retail. Deeper discounts will be considered for large orders. Please inquire!

Sign-Up

• To qualify for a wholesale account, sign up for a regular account HERE. Then, CONTACT US with information about your company, where you'll be selling our merchandise, etc. After you've been approved, you'll be assigned a discount code that is specific to your account only.

MINIMUMS:

• First Order Minimum: $350 USD

• Re-Order Minimum: $150 USD

• Not all items on the website are available for wholesale purchase. You can view available items HERE.

• There are no pastie style, size, or color minimums. You can order as many or few of an individual style as you like, so long as the dollar minimum is met.

SHIPPING/RETURNS:

Shipping Method/Cost

• US orders are shipped via USPS with delivery confirmation. Buyer pays actual shipping cost as calculated by the shopping cart.
• International orders are shipped via USPS Priority Mail International. Tracking is provided, but insurance currently not offered on International packages due to difficult postal regulations. Buyer pays actual shipping cost as calculated by the shopping cart. We use USPS, which is the MOST economical shipping provider for international service (yes, we have checked)! Yes, international shipping is very expensive - WE KNOW! Unfortunately, shipping cost is non-negotiable, so PLEASE do not attempt to haggle. We do not make a profit off of shipping charges. If the price of international shipping is cost prohibitive for your business, then please do not place an order. 
• We do not offer drop shipping.

✚ We will always ship international orders in the smallest box possible, with minimal extra packaging materials (while still keeping the contents safe). If there is an overage in shipping costs, you will be refunded the difference - AFTER the order ships.

Estimated Production Time

• Wholesale orders can take 4-6 weeks. Production time can be longer during peak season (Aug-Mar), or if the order is exceptionally large.

Returns, Damages, and Repairs

• We do not accept returns on any item. This includes pasties, accessories, jewelry and any item of clothing.
• We do not accept consignment or drop shipping orders at this time. All sales are final; we do not accept returns of unsold or unused merchandise.
• If an item arrives damaged, or there is a flaw with workmanship or sizing that is the fault of SugarKitty, you must notify us within 7 days of receipt of your order. We will need photographic proof that item in question doesn't fit or that there was a construction flaw. Once the appropriate documentation has been received, we will work out a befitting solution from there.

OTHER:

• Samples of most items are available upon request (excluding jewelry). Samples are NOT free - cost will be determined on a case by case basis. Please inquire.
• Wholesale pasties do not include adhesive strips. These are available upon request for an additional charge.
• Re-sale of SugarKitty items on Etsy, Amazon, ArtFire, eBay or any similar website is strictly prohibited. Items may be resold in brick and mortar stores or personal/business websites. 
• All standard wholesale order items MUST be branded as SugarKitty and remain in SugarKitty packaging. This is NON-NEGOTIABLE. Items will arrive fully packaged & ready for retail sale.
• We will consider requests for custom designs. Any custom design created becomes property of SugarKitty and can be resold to other wholesale clients or via retail by SugarKitty unless otherwise agreed upon. Exclusive designs will require an additional design fee in addition to regular wholesale pricing/minimums. 
• We do offer Private Label for certain pastie designs. Custom designs can be created for Private Label as well. Private Label items will be shipped with minimal packaging (enough to ensure safe transit). Pasties will not include adhesive strips or wearing/care instructions. 

• Additional fees that may be associated with Private Label include (but are not limited to):
✚ Custom Design Fees
✚ Exclusivity Fees (e.g. you want a design made solely for your company)
✚ Sample Fees
✚ Custom Packaging Fees (As stated above, Private Label orders come standard with minimal packaging. Custom packaging can be designed for your brand, if time allows. This service is not always available.)

• For standard wholesale orders, there is currently no per piece minimum as long as minimum dollar amount is met. Private Label orders will have different minimum requirements; please inquire.
• Wholesale orders can take 4-6 weeks. Production time can be longer during peak season (Aug-Mar), or if the order is exceptionally large. You will be notified if there are unexpected delays with your order. 
• All policies are subject to change at the discretion of SugarKitty, without notice. 

BY PLACING A WHOLESALE ORDER WITH SUGARKITTY, YOU AGREE TO THE POLICIES SET FORTH BY SUGARKITTY. FAILURE TO COMPLY WITH ANY PORTION OF THE WHOLESALE AGREEMENT WILL RESULT IN IMMEDIATE TERMINATION OF YOUR STATUS AS A WHOLESALE BUYER AND/OR CANCELLATION OF YOUR ORDER.

• Pre-Made Items (including jewelry, most eyelashes and ready-to-wear pasties): Ships in 1-2 business days. 
• Non-Handmade Items (in-stock): Ships in 1-2 business days. 
  
• Custom Pasties: Ships in 3-4 Weeks*.
• Drop-Ship Items: Ships in 7-14 days.

Business Days are M-F. Turnaround time excludes weekends and holidays. THIS IS NOT A GUARANTEED TIME FRAME! IT MAY BE SHORTER OR LONGER, DEPENDING ON CURRENT WORKLOAD. Transit time depends on shipping method and your location. Rush orders can be accommodated in most circumstances (and include a fee), but you MUST inquire about rush order availability prior to placing your order. Simply making a note at checkout does not count as an inquiry - if you have not gotten rush order approval prior to ordering, your due date will not be guaranteed.

*This turnaround time is for a single pair of pasties. Orders that include multiple pairs, or those placed during peak season (Sept-Mar), may take additional time, depending on the complexity of the pasties and the current workload. 

Most of the time, the answer is yes. It is not always possible, however, and you will be notified and/or refunded in those rare cases. 

Fees for Rush Orders are as follows:

● 2 Weeks: Rush fee of $10 per pair of pasties up to 5 pairs*+ required upgrade to Express Mail or Express Mail International.
●1 Week: Rush fee of $25 per pair of pasties up to 5 pairs* + required upgrade to Express Mail or Express Mail International.

*If schedule permits. Please inquire before purchasing. Failure to follow Rush Order instructions will result in cancellation of your order.

✦ 

Shipping charges are automatically calculated by the shopping cart, and prices are based on weight and your location. We do not make a profit off of shipping charges, nor do we set the prices. US orders totaling $150 or more automatically receive free shipping.

Simple. It's exorbitantly expensive to sell on Etsy. There's a fee to list your item, a fee when you sell your item, and a fee to accept credit cards. It costs hundreds and hundreds of dollars a month to run a busy Etsy shop, versus ~$50/month to run a retail website.

We want your checkout experience to be seamless and efficient, so we accept multiple forms of payment. 

• All major credit cards via standard checkout
• PayPal
• BitCoin
• Login with Amazon*

At this time, we do not offer SugarKitty giftcards. Should there be a demand for them in the future, we will consider adding the option. You can, however, use pre-paid Visa or MasterCard giftcards. Though we offer Login with Amazon*, Amazon giftcards cannot be used on our site.

*Login with Amazon allows you to login to our website via your Amazon account. By doing so, you are able to bypass account setup on our site, and you can pay with whatever payment methods you have already stored through your Amazon.Unfortunately, Amazon giftcards cannot be accepted through Login with Amazon; they are accepted only at Amazon.com directly.

Feel free to send a message through the CONTACT FORM. You can also EMAIL directly. As well, you can send a text to 614.931.0166. Please note, this number is for texts ONLY. Voice calls will go directly to voicemail and will only be responded to via text.

SugarKitty is a tiny company (run by a single person), so unfortunately, website errors do occur from time to time. I like to know about them and fix them as soon as possible, so PLEASE let me know! I'm constantly working to keep things up-to-date and accurate, but I'm still human!

You can report issues via the following: 

Feel free to send a message through the CONTACT FORM. You can also EMAIL directly. As well, you can send a text to 614.931.0166. Please note, this number is for texts ONLY. Voice calls will go directly to voicemail and will only be responded to via text.

Choose the diameter that best covers your entire nipple & areola (or provides as much coverage as YOU want). If you’re still unsure, feel free to download and print* the sizer page. Cut out the necessary size(s) & hold them up to your breast until you’ve found the size you’re comfortable with. For unusual pastie shapes, check the item’s description for more thorough measurements. 

   *print page at 100% (actual size) and make sure ‘Fit to Page’ is unchecked.    

Yes! I love making custom designs! I love the challenge of new and unique ideas, and I'm happy to accommodate nearly any custom request. Send me an email and let me know your vision for the perfect pair! I love images/photos for visual reference, too!

There are several reasons why pasties posted to my social media aren't available here on the website. 

1. I haven't had time to make a listing for it yet. This is the most common reason, as it is very time consuming to get new items posted to the website. I can still make them for you - just ASK!
2. The style is a one-off created for a client that I don't plan to post on the website. I may re-create the style (or something similar) on an individual basis. 
3. The style has been discontinued for any number of reasons (Low sales, I no longer like the style or have updated it, design flaws, materials change, etc). 

Turnaround time for custom made pasties is approximately 3-4 weeks*. Ready-to-wear pasties ship in 1-2 business days.

Rush Order fees are as follows:

● 2 Weeks: Rush fee of $10 per pair of pasties up to 5 pairs*+ required upgrade to Express Mail or Express Mail International.
●1 Week: Rush fee of $25 per pair of pasties up to 5 pairs* + required upgrade to Express Mail or Express Mail International.

*If schedule permits. Please inquire before purchasing. Failure to follow Rush Order instructions will result in cancellation of your order.

✦ 

If you do not upgrade to Express Mail, your order will be sent using the service you purchased. SugarKitty will not be held responsible for late orders due to refusal to upgrade shipping service.

✦ Business Days are M-F. Turnaround time excludes weekends and holidays. THIS IS NOT A GUARANTEED TIME FRAME! IT MAY BE SHORTER OR LONGER, DEPENDING ON CURRENT WORKLOAD. Transit time depends on shipping method and your location. Rush orders can be accommodated in most circumstances (and will incur a fee), but you MUST inquire about rush order availability prior to placing your order. Simply making a note at checkout does not count as an inquiry - if you have not gotten rush order approval prior to ordering, your due date will not be guaranteed.

*This turnaround time is for a single pair of pasties. Orders that include multiple pairs may take additional time, depending on the complexity of the pasties and the current workload.

Most of the time, the answer is yes. It is not always possible, however, and you will be notified and/or refunded in those rare cases. 

Fees for Rush Orders are as follows:

● 2 Weeks: Rush fee of $10 per pair of pasties up to 5 pairs*+ required upgrade to Express Mail or Express Mail International.
●1 Week: Rush fee of $25 per pair of pasties up to 5 pairs* + required upgrade to Express Mail or Express Mail International.

✦ If you do not upgrade to Express Mail, your order will be sent using the service you purchased. SugarKitty will not be held responsible for late orders due to refusal to upgrade shipping service.

*If schedule permits. Please inquire before purchasing. Failure to follow Rush Order instructions will result in cancellation of your order.

Every pair of pasties includes a complete and comprehensive set of instructions for wearing them, removing them, care and storage, as well as suggestions for numerous types of adhesives. You'll also receive a set of 4 double-sided adhesive strips so that the pasties can be worn right out of the box. It is recommended that you try out a few different types of adhesive to find out what works best for you, as it is a very personal preference. We do sell additional sets of adhesive strips (available HERE), but we do not offer any other types of adhesive at this time. 

As well, here are just a few of the articles found on the web to give you an idea of the variety of adhesives available.

Paste Won't Keep Your Pasties On
How to Keep Pasties On Your Bust
HOW DO PASTIES STAY ON?

Under very strict circumstances, I will accept exchanges on pasties (and ONLY pasties - does not apply to any other item). This excludes sale/clearance & one-off pasties. Exchanges MUST be approved and certain conditions met. Don't just send items back. 

Buyer pays return shipping, and item(s) must be received before work begins on new order. If item(s) being exchanged are not returned in required condition, exchange will be canceled. Because I lose time and money on exchange orders, each item returned is subject to 10% restocking fee. 

Due to my heavy workload, exchange items will be put at the end of the order queue and are subject to a longer turnaround time. If a specific due date is required, a rush fee may be assessed.

• Pasties MUST be brand new and unworn. They may not have been used in a performance or have adhesive of any kind on the back.
• Pasties must be returned in original packaging (clear retail box). If original packaging is unavailable, a restocking fee of 15% will be assessed.
• There is no guarantee I will be able to accept an exchange - so PLEASE order carefully!

The exact material used for our bases is a trade secret. However, our bases are made from a molded thermopolymer material that will never lose it's shape. It is virtually indestructible, and will last indefinitely. Our pasties are designed to be used over and over again, and will not break, fall apart or degrade with repeated use. 

We use high-quality M/C (Machine Cut) Korean glass rhinestones. They are flatback and non-hotfix, and are applied to each pastie by hand - one at a time. Due to the high cost, we do not use Swarovski Crystals, however, we can accommodate clients who wish to custom order them.

Each pair of pasties is handmade, one at a time; no two will ever be identical. There are minor variants in every pair, due to composition of materials, tiny flaws and size variations in rhinestones or other embellishments. Additionally, size plays a major role in the number of rhinestones/embellishments each pair of pasties will have; obviously XXS pasties will have far fewer than size XXL.

Rest assured, your pasties were made with the same loving attention to detail as every pair I create. They are beautiful and unique - like you!

At this time, we are not offering plain pastie bases.

Custom made reusable pasties are not self-adhesive. Each pair includes 4 strips of double-sided adhesive tape, which makes your pasties wearable right out of the box. Every set of pasties also comprehensive wearing instructions, complete with suggestions for additional types of adhesives. 

By popular demand, we've added numerous options for our Basic Chainette Tassels, all of which are explained below. As well, we now have Hand-Dyed Ombre Tassels and Metallic/Sequin Tassels!

• Hardware Only - Includes a swivel and heavy duty ring to attach removable tassels.

• Standard - Basic chainette tassel with rhinestone cap; attached permanently to pasties.*
• Standard Multicolor - Basic chainette tassel made with 2 or more chainette colors & rhinestone cap; attached permanently to pasties.*
• Standard Heavy Duty - Same as our basic chainette tassel with rhinestone cap, except that it's wider. Made with a larger cap and weighted slightly; attached permanently to pasties.*
• Standard Multicolor Heavy Duty - Same as our multicolor chainette tassel with rhinestone cap, except that it's wider. Made with a larger cap and weighted slightly; attached permanently to pasties.*

• Removable - Basic chainette tassel with rhinestone cap; attaches with a stainless steel lobster clasp.
• Removable Multicolor - Basic chainette tassel made with 2 or more chainette colors & rhinestone cap; attaches with a stainless steel lobster clasp.
• Removable Heavy Duty - Same as our basic chainette tassel with rhinestone cap, except that it's wider. Made with a larger cap and weighted slightly; attaches with a stainless steel lobster clasp.
• Removable Multicolor Heavy Duty - Same as our multicolor chainette tassel with rhinestone cap, except that it's wider. Made with a larger cap and weighted slightly; attaches with a stainless steel lobster clasp.

*Can still be removed from pasties with pliers or jeweler's tools. Not intended to be changed once attached.